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Frequently Asked Questions
We are proud to offer great customer service and information to help you become as knowledgeable about our website as possible. This page is designed to answer questions about our products and our policies. If you have a question that cannot be answered on our website, feel free to email us at support@theeagercamper.com or contact Customer Service at (434)-326-5527 between 9a.m.-5p.m. EST.
- What is your return policy?
- Do you have any offline stores?
- How long does it take to ship?
- What is our shipping method?
- What is your Warranty on products?
- What payment methods do you use?
- Do you frequently offer new products?
- Are children allowed to use this site?
- Is it important to collect information from customers?
- Is my personal information and billing information secure and protected?
- Do your Terms of Service and Store Policies take effect when using your site?
1. What is your return policy?
Return Merchandise Policy. Permission for any return merchandise MUST first be secured from our return department. You have 30 days from the ship date to receive refunds. You MUST email the refund request to support@theeagercamper.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item MUST be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $50.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions at support@theeagercamper.com DO NOT return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number (RA#). No packages will be accepted without a Return Authorization Number (RA#) written clearly on the package.
2. Do you have any offline stores?
No, we are only a website based store for convenient online shopping. Please find your online shopping experience quick and easy.
3. How long does it take to ship?
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time. Shipping time from store generally takes 3-5 days. Custom made products and some other products could take up to several weeks for delivery time.
 Products marked with the "Quick Ship" designation will typically ship within 1-2 business days.
4. What is our shipping method? 
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.
5. What is your Warranty on products?
Each product comes with the manufacturers warranty.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions at support@theeagercamper.com DO NOT return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number (RA#). No packages will be accepted without a Return Authorization Number (RA#) written clearly on the package.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
6. What payment methods do you use?
Accepted Methods of Payment. We accept Visa, MasterCard, American Express and Discover. 
7. Do you frequently offer new products?
Yes, we are constantly looking for new products and try to offer exciting new products when they become available. Check back frequently to see our new products.
8. Are children allowed to use this site?
Special note about children. This Site is not intended for children, especially kids under 16. Children may use this Site only with the direct supervision of their parent(s).
9. Is it important to collect information from customers?
Yes, it is important to collect a mailing address to verify correct routing. It is important to collect billing information to make sure credit card information matches billing information in order to prevent delays in processing and delivery time. To provide you with better service, it is important to collect a telephone number in order to contact you if we have any questions about your order.
If we collect personal contact information (as described below), you may later access and modify it, and remove it from our system. You may choose simply not to provide personal contact information by opting-out at the point of collection.
When you use our Site, we may request your name, street address, telephone number or other "real world" contact information. You may choose simply not to provide actively gathered information by opting-out at the point of collection.
We may collect information actively generated by the purchase of a product or service, such as a payment method. The CID will only be used to deter fraud and will not be used or stored in any way. This information will not inherently reveal your identity or be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.
As you browse our Site, we may gather navigational and click stream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.
Certain Exceptional Disclosures
We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.
10. Is my personal information and billing information secure and protected?
We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved.
11. Do your Terms of Service and Store Policies take effect when using your site?
Your consent to our policies and Terms of Service go into effect when using our site.
By using our Site, you agree to our Policies. This is our entire and exclusive Privacy Policy and Store Policy and it supersedes any earlier version. Our Terms of Service take precedence over any conflicting Policy provision. We may change our Policy by posting a new version on our Site.
Last update 11-5-09.
Legal Disclaimer
This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Policy is governed by WV law, excluding conflicts of law principles. Any legal actions against us must be commenced in WV within one year after the claim arose, or be barred.
If you didn't find the answer to your question please email us at support@theeagercamper.com or contact customer service at (434) 326-5527 between 9am-5pm EST. and we will answer your questions, Thanks!
Your opinions, questions, feedback and testimonials are important to us. Please feel free to contact us by filling in the form provided by support@theeagercamper.com
Please contact us immediately at support@theeagercamper.com should you have concerns or complaints about our site or product issues so we may help in reaching a satisfactory solution to the problem.
theeagercamper.com
USA
Phone: 1-434-326-5527
© Copyright 2010
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